FAQ
FAQ
Questions from Sellers
1.What is the first step in selling my home?
The first step is to book a property appraisal with a licensed agent. At T\&T Property Group, we offer a free, no-obligation assessment to help you understand your home’s value and the current market.
2.What are the costs involved in selling a property?
Costs may include agent commission, marketing expenses,conveyancing fees, and potential styling or minor renovations.
3.How long does it typically take to sell a home?
On average, 4–6 weeks, depending on market demand, property presentation, and price positioning.
4.How do you market my property?
We use a tailored mix of digital listings (realestate.com.au, domain.com.au), social media, buyer databases, WeChat/ Xiaohongshu (for Chinese audiences), and professional photography.
5.What documents do I need to prepare?
You’ll need your Certificate of Title, ID, and a completed Section 32/Vendor Statement. Your conveyancer will assist.
6.Do I need a solicitor or conveyancer?
Yes. A licensed conveyancer or solicitor will help with legal paperwork, contracts, and settlement.
7.Can I reject an offer below asking price?
Absolutely. The final decision is always yours. We will advise and negotiate on your behalf.
8.How do you screen potential buyers?
We verify identity, financial status, and level of interest before progressing any serious negotiation.
9.Can I sell an investment property with tenants?
Yes. We’ll coordinate inspections and notices to tenants in accordance with tenancy laws.
10.Can you help me with styling or presentation?
Yes. We can recommend stylists or suggest simple improvements that make a big difference.
11.How do I know what my property is worth?
We analyse recent comparable sales in your area, local demand,and the condition of your property to provide a realistic price estimate.
12.Do I need to renovate before selling?
Not necessarily. We’ll assess whether small improvements like painting or decluttering could enhance your result without overcapitalising.
13.What is the best time of year to sell?
Spring and early autumn are generally popular, but the best timing depends on your location, property type, and personal circumstances.
14.Can I sell while still living in the home?
Yes. Many sellers live in the home during the sales campaign. We’ll coordinate inspections around your schedule.
15.How are inspections and open homes handled?
We offer private inspections and/or scheduled open homes. We’ll confirm all appointments and provide post-inspection feedback.
16.What happens once I accept an offer?
Once an offer is accepted, contracts are signed, deposits are paid, and both parties begin the settlement process.
17.What is the settlement process like?
Settlement usually takes 30–90 days. During this time, legal documents are exchanged, and the balance of payment is made.
18.What if my property doesn’t sell quickly?
We’ll reassess pricing, adjust marketing, and keep you informed of buyer feedback to refine our strategy.
19.How are agent fees structured?
We charge a commission based on the final sale price, along with optional marketing fees. All costs are discussed upfront.
20.Why should I choose T&T Property Group to sell my home?
Because we combine personalised service, strong negotiation skills, and local market knowledge to deliver real results.
Questions from Buyers
1.What should I consider before buying a property?
Think about your budget, desired location, long-term goals, and financing options. We can help guide you.
2.What upfront costs should I expect as a buyer?
Expect stamp duty, loan fees, conveyancing fees, building/pest inspections, and a deposit (usually 10%).
3.What does “under offer” mean?
It means the seller has accepted an offer, but the contract is not yet unconditional.
4.What happens after my offer is accepted?
You sign a contract, pay the deposit, and begin due diligence. Your conveyancer and lender take over key steps.
5.Can I negotiate the price?
Yes. We welcome negotiations and will represent your interests during the process.
6.What are common mistakes first-time buyers make?
Not getting pre-approved, underestimating costs, skipping inspections, or rushing decisions.
7.What is stamp duty and do I need to pay it?
Yes. Stamp duty is a government tax on property purchases. The amount varies by price and location.
8.What support do you offer buyers throughout the process?
We offer end-to-end guidance, answer your questions, and liaise with your solicitor and broker.
9.What’s the difference between conditional and unconditional offers?
Conditional offers rely on finance or inspections. Unconditional offers are binding once signed.
10.How long does it take to buy a property?
Once you find the right one, the full process typically takes 6–12 weeks.
11.Do foreign buyers need to apply for FIRB approval when purchasing property in Australia?
Yes. If you are a foreign buyer (not a permanent resident or Australian citizen), you are required to apply for approval from the Foreign Investment Review Board (FIRB) before purchasing residential property in Australia. This ensures compliance with national regulations. The FIRB application involves a fee that varies depending on the property’s value. For the most up-to-date information on application fees, visit the official ATO.
website: https://www.ato.gov.au/individuals-and-families/investments-and assets/foreign-resident-investments/foreign-investment-in-australia/fees-for-foreign-residential-investors
12.What is the temporary stamp duty exemption for new homes in Victoria?
As part of a government initiative to stimulate the housing market, eligible buyers of newly built homes in Victoria may receive a full exemption from stamp duty, regardless of the property’s value. This policy was extended in May 2025 and now applies to contracts signed until 30 OCT 2026. The exemption does not apply to established homes.
13.Does the off-the-plan concession apply to foreign buyers?
Yes, but only under strict conditions. Foreign buyers may apply for the off-the-plan stamp duty concession if they intend to use the property as their primary residence and meet all eligibility criteria. However, this concession does not exempt them from paying the Foreign Purchaser Additional Duty (FPAD).
14.How do I get pre-approved for a mortgage?
Speak with a mortgage broker or lender. Pre-approval helps define your budget and strengthens your offer.
15.How do I know if a property is priced fairly?
We can provide recent comparable sales data and market insights to support your decision.
16.How do I make an offer on a property?
Submit a written offer with your terms. We’ll guide you through the process and communicate with the seller.
17.What is settlement and how long does it take?
Settlement is when the property officially changes hands. It typically takes 30–90 days.
18.What does a conveyancer do?
They review contracts, conduct title checks, liaise with banks, and ensure legal compliance through to settlement.
19.How can I tell if this home is right for me?
Consider lifestyle, budget, commute, school zones, and long-term suitability. We’ll help you evaluate.
20.What happens if I change my mind after signing a contract?
There may be a cooling-off period (usually 3 business days). Conditions vary by state.
21.Can you help me find off-market properties?
Yes. We have access to exclusive listings and networks you may not see online.
22.Do I need a building and pest inspection?
Yes, highly recommended. It protects you from costly surprises.
23.Why should I buy through T&T Property Group?
We provide honest advice, access to quality listings, and ongoing support from search to settlement.
24.What is stamp duty, and how is it calculated for property purchases in Victoria?
Stamp duty is a state government tax on property purchases. In Victoria, it’s calculated based on the property’s dutiable value (usually the contract price). For established homes, stamp duty typically aprox. at 5.5%. Your final amount may vary depending on your status as a first home buyer, foreign purchaser, or whether you’re buying off-the-plan.
25.Who qualifies for the off-the-plan stamp duty concession in Victoria?
Buyers who purchase a property before construction is completed may qualify for a reduced stamp duty under the off-the-plan concession. To be eligible, the home must be your principal place of residence and the contract must comply with specific rules from the State Revenue Office (SRO). The concession is available to both Australian citizens and permanent residents.
26.What is the Foreign Purchaser Additional Duty (FPAD), and who must pay it?
The FPAD is an additional 8% surcharge imposed on foreign buyers purchasing residential property in Victoria. It is charged on top of regular stamp duty. This applies to individuals who are not Australian citizens or permanent residents, as well as foreigncontrolled entities and trusts.
27.Does the stamp duty exemption for new homes cover the FPAD surcharge for foreign buyers?
No. Even if foreign buyers qualify for stamp duty exemptions or concessions—such as for new homes or off-the-plan purchases—they are still obligated to pay the FPAD. This surcharge is not waived under the current incentive schemes.
Questions from Landlord
1.What services are included in property management?
We handle everything from tenant sourcing and lease preparation to rent collection, inspections, maintenance, and reporting.
2.How do you find and screen tenants?
We use advertising platforms, reference checks, rental history, and income verification to screen suitable tenants.
3.Can I switch to your service if I already have tenants?
Absolutely. We’ll liaise with your current agent and ensure a smooth transition.
4.How often do you inspect the property?
We conduct routine inspections every 3 to 6 months and provide detailed reports.
5.Who holds the bond money?
The bond is lodged with the relevant state tenancy authority for security and compliance.
6.How do you market rental properties?
We use online platforms (realestate.com.au, domain.com.au), social media, and community networks to attract tenants.
7.How do you protect the property’s condition?
Through regular inspections, thorough tenant vetting, and timely repairs.
8.How are short-term stays managed?
We manage bookings, guest communication, check-ins, cleaning, and turnover between stays.
9.Do I need landlord insurance?
Yes, it’s strongly advised to protect against loss of rent, damage, or liability.
10.What happens at the end of a lease?
We conduct final inspections, manage bond refunds, and coordinate lease renewal or vacancy management.
11.Do you manage both long-term and short-term rentals?
Yes. We offer full management for both long-term leases and shortterm options like Airbnb.
12.What fees do you charge for management?
Fees depend on the service level and property type. We provide a clear quote upfront with no hidden costs.
13.How do you handle repairs and maintenance?
We coordinate with trusted local tradespeople and communicate with both landlords and tenants for approval and updates.
14.What happens if a tenant pays rent late?
We follow up promptly, issue notices as required, and manage arrears in accordance with tenancy laws.
15.Can I rent my property on Airbnb?
Yes, we manage short-term rentals and can advise if your property is suitable for this model.
16.What support do you provide tenants?
We respond to tenant enquiries, manage repairs, and ensure their comfort and satisfaction throughout the lease.
17.Can I change agencies mid-lease?
Yes. You have the right to switch management at any time. We’ll make it hassle-free.
18.What if a tenant damages the property?
We handle the bond claim process and coordinate repairs. Landlord insurance is also recommended.
19.What reports will I receive?
You’ll get income statements, inspection reports, and maintenance updates regularly.
20.Why should I choose T&T Property Group to manage my property?
We offer proactive service, reliable communication, and a commitment to maximising your returns.
Questions from Renters
1.How do I apply for a rental property?
Submit an application with ID, proof of income, and rental history.We review all applications fairly.
2.How are applications assessed?
We look at rental history, ability to pay rent, and overall suitability for the property.
3.How much bond do I pay?
Usually 4–6 weeks’ rent, depending on local laws. It is held securely with the tenancy authority.
4.What if I pay rent late?
We’ll remind you and may issue notices. Repeated delays may affect your rental history.
5.What is considered an emergency repair?
Anything affecting safety or livability—like plumbing leaks or no power. These are addressed urgently.
6.Can I make changes to the property?
Generally no, unless approved in writing. This includes painting or installing fixtures.
7.How much notice must I give to vacate?
Usually 14–28 days, depending on lease terms. Please check your agreement.
8.When will my bond be refunded?
After final inspection and once both parties agree on deductions (if any).
9.What support do you offer tenants?
We offer clear communication, fair treatment, and quick responses to concerns.
10.What if I have concerns about the property manager?
Contact our team leader or director. We take tenant feedback seriously.
11.What documents do I need?
Typically ID, payslips, references, and rental history. We’ll let you know if anything else is required.
12.Can I inspect the property before applying?
Yes. We encourage all applicants to attend open inspections or request a private viewing.
13.When is rent due and how do I pay it?
Rent is usually paid weekly or monthly via bank transfer or direct debit.
14.Who do I contact for maintenance?
Email or call our office. We prioritise urgent repairs and coordinate others promptly.
15.Can I have pets in the property?
Only with landlord approval. Check the listing or ask during the application process.
16.What if I need to break the lease?
Notify us in writing. You may need to cover reletting costs and rent until a new tenant is found.
17.What is expected at the end of the lease?
Return the property clean, undamaged, and with all keys. We’ll do a final inspection.
18.Will I be notified before inspections?
Yes. We provide proper written notice ahead of any routine inspections.
19.Can I renew my lease?
Usually yes, depending on landlord approval and agreement terms. Let us know your plans early.
20.Why should I rent through T&T Property Group?
We offer responsive support, well-managed properties, and a respectful rental experience.